Delivery Terms

Delivery options

We offer a range of delivery options to receive the products purchased on our site. You can choose the one that best suits your personal needs.

Collection point - FREE

  • Free service, delivered within 1-2 working days.
  • Collection is available 7 days a week, depending on store opening hours.
  • Orders placed before 12.00 pm Monday to Friday will be dispatched the same day (under normal circumstances).

Standard Delivery (Free over €40) - €5

  • Orders delivered within 1-2 working days.
  • Delivery is Monday to Friday during business hours.
  • Orders placed before 12.00 pm Monday to Friday will be dispatched the same day (under normal circumstances).

 

Shipment tracking

You can track shipment of your products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.

Please note:

It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.

  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All products are shipped from our warehouse in Sint-Niklaas, Belgium.

 

We only deliver in:

Austria, Belgium, France, Germany, Holland, Ireland, Italy, Luxemburg, Portugal, Spain, Denmark, Switzerland and United Kingdom (including Northern Ireland and Isle of Man).

We do not deliver in:

British Overseas Territories, Isle of Man, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, French Army Post Offices, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, PO Boxes.

 

Upon delivery of the products to our carrier we will send you a Shipment Confirmation email.